This is a courtesy translation. The Hebrew version is the binding one.
This policy sets out how UDT Studio collects, uses, stores and protects personal information, in accordance with the Protection of Privacy Law, 5741-1981 (the “Law”) and Amendment 13, effective from 14 August 2025. In the event of a conflict between this policy and the provisions of the law, the provisions of the law shall prevail.
What information we collect
We collect the following types of personal information:
- Identification details: full name, email address, telephone number, shipping and billing address.
- Business information: order history, products viewed or selected, purchasing preferences.
- Technical and communication data (Amendment 13): IP address, approximate geographic location, online identifiers (cookies, tracking IDs), browser type and operating system.
- Payment information: purchase information only (amount, date, product). Credit card details are processed solely by Cardcom and are not stored on our servers.
Purposes for which we use the information
- Processing and managing orders, payments and deliveries.
- Customer service and technical support.
- Analysis and improvement of the site’s services (analytics).
- Marketing and promotional emails only with explicit consent, in accordance with section 30A of the Law (electronic direct mail).
- Compliance with legal requirements and regulations.
Payment processing
Credit card details are processed solely by Cardcom, an Israeli payment processor that is licensed and PCI-DSS compliant. Cardcom does not transfer credit card information to our servers - the information remains in Israel, on Cardcom’s servers only. Through this restriction we reduce the risk to privacy and of a security breach, and we maintain compliance with Israeli data protection regulations.
Cookies and tracking technologies
Our site uses cookies and tracking technologies, which require explicit consent in accordance with the data protection regulations:
- Essential cookies: for site operation, cart management and authentication. These do not require consent.
- Analytics cookies: to learn about user behaviour. These require explicit consent.
- Advertising and personalisation cookies: for targeted marketing. These require explicit consent. You may withdraw consent at any time on the cookie preferences page.
Sharing information with third parties
We do not sell or share your personal information with third parties for advertising purposes. Personal information is shared only with:
- Service providers: Cardcom (payment processing), shipping services, and the email service for marketing (only if you consented) - all of whom are bound by written confidentiality undertakings.
- Legal authorities: if required by law, by court order or by a request from an authorised law enforcement agency.
Data subject rights (sections 13-14)
In accordance with the Protection of Privacy Law, you may exercise the following rights by contacting UDT Studio:
- Right of access: to receive a copy of all the personal information that we hold about you.
- Right of correction: to correct, complete or amend incorrect or incomplete information.
- Right of deletion: to request the deletion of personal information under the conditions set out in the law.
- Right to be removed from marketing: in accordance with section 17F of the Law, to remove yourself from marketing mailing lists.
- Right to withdraw consent: to withdraw, at any time, consent given for the purposes for which it was given.
- Data portability: where applicable, to request your data in a digital format.
Every request will be handled within 30 days of receipt. Email support@udtstudio.com with the subject “Exercise of privacy rights”.
Information security
We implement technical and organisational security measures in accordance with the Protection of Privacy Regulations (Data Security), 2017, including:
- Encryption of information in transit (SSL/TLS).
- Strong access controls - only the relevant IT staff have access to the information.
- Measures for detecting and investigating breaches.
Notice of a security breach
If we discover a material breach, or a suspected breach, of the security of personal information, we will notify the Privacy Protection Authority within 72 hours of confirming the breach, and notify the affected data subjects where required by law.
Marketing mail (section 30A)
Marketing and promotional messages will be sent by email or SMS only under either of the following conditions:
- Explicit consent, given by you yourself, in a positive and clear manner.
- Or if you have already purchased from our site - we may send you marketing messages again, with an easy option to unsubscribe in every message.
You may remove yourself from the mailing list at any time by clicking “Unsubscribe” at the bottom of any email, or by contacting support@udtstudio.com.
Retention of information
We keep personal information for as long as it is required for the purposes for which it was collected, or for as long as the law requires (for example, tax laws). Once it is no longer required, it will be deleted or destroyed carefully.
Minors
Our services are not directed at persons under the age of 18, and we do not knowingly collect information from minors. If we identify information belonging to a minor, we will delete it immediately.
Changes to this policy
We may update this policy from time to time. Material changes will be subject to notice by email 14 days before they take effect. Continued use of the site constitutes acceptance of the changes.
Contact
If you have questions, requests or concerns regarding this privacy policy:
- Email: support@udtstudio.com
- Through the Contact page.